Thursday, August 21, 2008
Why I Hate Dealing With Doctors, Part 1
I've been trying to find a new doctor. I take Armour Thyroid and I'm trying to find a doc close-by who will prescribe it. So I call the doctor that we take the kids to when they have an issue (not a Pediatrician because I really don't put much faith in them). I try several times to reach the nurses station. The voice mail message said if I need an antibiotic, to leave the drug number and my name and number. I don't need an antibiotic, so I didn't leave a message. So I try to talk to the receptionist.
I tell her: Before I set up an appointment, I need to find out if Dr. Rogers prescribes Armour.
"Well, you'll need to come in before we can tell you if she'll prescribe that for you."
I try again: "No, I don't mean if she'll prescribe it for me, I mean: does she ever prescribe Armour? Is she opposed to that brand?"
"I can't tell you what she'll prescribe without knowing your medical history since you've never seen Dr. Rogers."
Ugggh. I try a third time to explain what I'm asking and finally she transfers me to someone else.
I explain that I don't want to make an appointment and pay for an appointment only to find out that Dr. Rogers doesn't prescribe Armour to anyone and therefore won't for me.
She goes through the script again about needing to come in before they can tell me what the doctor will prescribe. I roll my eyes, but patiently explain it a different way. I can't remember now what I said differently, maybe I put the accent on the word ever, instead of the word prescribe. I don't know. This time, however, I'm understood. She says she'll have the physician's assistant call me.
Then the physician's assistant calls me. I patiently explain what I'm after. (Armour Thyroid, in case you're still as confused as the medical staff at Dr. Roger's office.) The P.A. first used the script, then finally after I explained it AGAIN, she said:
Oh, you're looking for a new doctor? You've never seen Dr. Rogers, so you want to make sure she prescribes Armour before you come in, right?
"Dr. Rogers isn't taking any new patients currently."
I didn't have a very kind reply to that, I'm afraid to report.